Discover How We Solve People Challenges
Solving People Challenges
Companies call on us to solve their people challenges through highly customized solutions. If you have customer retention concerns, leadership challenges, or employee resistance to change, our company delivers solutions for lasting results. Patti Hathaway, CEO of Banking Secrets and The CHANGE AGENT, has built her reputation since 1987 as a business advisor and author. Her clients maintain long-term partnerships with her because she gets them “bottom-line” results.
Solving Change Challenges
Employees who experience constant change on the job get sick and miss work. This costs a large company nearly $4 million per year in employee absenteeism. Three out of four corporate mergers fail to recover costs. According to Fortune 500 executives fewer than half of their change initiatives were successful. The reason for failure? Employee resistance. We work with organizations who are going through mergers and acquisitions, business process reengineering projects, new technology implementation, growth, new people in leadership positions, and reorganizations to list a few.
Solving Customer Loyalty Challenges
Gallup recently surveyed retail banking customers and found that only 26% of bank customers who had not recently had a problem considered themselves extremely satisfied with their bank versus 51% who had experienced a problem but were extremely satisfied with the way it was handled. For most organizations, your bottom-line is impacted by how well your employees handle customer problems and whether or not they keep your current customers loyal to your bank.
Solving Customer Leadership Challenges
Gallup surveyed one million employees and 80,000 managers and found that an employee's relationship with his/her direct supervisor will determine (1) how long they will stay, and (2) how productive they will be while there. Becoming less of a manager and more of a leader can be an extremely powerful and profitable change – both in terms of meeting your organization’s goals and in the greater personal satisfaction both you and your employees will enjoy.
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“Our group was WILD about you!! When it comes to designing in-service training for our members, they are a tough group to please because they have seen and done it all. But, you wowed them.” — Executive Director, Ohio Association of Adult Services