Dealing with Difficult People. When it comes to criticism, most people think it is more blessed to give criticism than to receive it, particularly if the criticism comes from a difficult person. Capitalize on three techniques you can use when dealing with critics.
Download issue in Acrobat Portable Document Format (.PDF)
Audio Excerpts:
“Typical Reactions to Complaints and Criticism” (5.50 minutes)
“Fog, Don’t Flog Your Critics” (9.51 minutes)
“The Problem with Information Assumption” (5.46 minutes)
Your workbook is one of the finest workbooks I have seen in 15 years of taking classes at DFAS. Super instructor! Subject matter well-covered and well delivered.
Defense Finance and Accounting Service
Department of Defense
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