"We also appreciate you contributing articles to our monthly newsletter. Thanks for customizing your programs and articles to meet our members' needs. I look forward to your continued work with our association."

-Ernst Fischer, Ohio Provider Resource Association

Don't forget to check out our newsletters which will help you strengthen you ability to deal with rapid change. Go to The CHANGE AGENT Newsletters.

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Review Patti's Articles

Change is a Many Splintered Thing (Part 1 of 2)
Discover the first two phases in the Cycle of Resistance to change. Learn the typical "cat reactions" people have when they feel the pain of change and how these reactions impact them personally. Based on Patti's book, Untying the 'Nots' of Change Before You're Fit to be Tied .
Click here for the entire article.

Heal Thy Pain (Part 2 of 2)
Discover what happens during the final two phases in the Cycle of Resistance. Learn the keys to healing the pain of resistance and how to make a commitment to new growth. Based on Patti's book, Untying the 'Nots' of Change Before You're Fit to be Tied .
Click here for the entire article.

Turn Whine into the Bottom-Line
Your organization's greatest enemy is NOT in the marketplace. Just because you're not hearing employee whining doesn't mean resistance to change isn't paralyzing your organization. Based on Patti's book, Untying the 'Nots' of Change Before You're Fit to be Tied .
Click here for the entire article.

The 3 Costliest Merger Mistakes and 4 Ways to Avoid Them
Discover the three most typical and costly mistakes leaders make in merger situations and what you can do to avoid them.
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When You're At the End of Your Rope, Let Go! 
Do you sometimes find you are at the end of your rope when it comes to organizational change? Then, let go! In this article you will learn what to do with all the things you do not have control over in your change situation. (Stand alone article OR Part 1 of 3). Based on Patti's book, Untying the 'Nots' of Change Before You're Fit to be Tied .
Click here for the entire article.

Bye, Bye Boo Bird
Have you ever wanted to change someone's attitude or behavior? Even though we may not be able to change someone else, we can decide on how we choose to influence them. In this article read about the strategies and techniques you can use to influence people. (Stand alone article OR Part 2 of 3) . Based on Patti's book, Untying the 'Nots' of Change Before You're Fit to be Tied .
Click here for the entire article.

An Eye for an Eye and a Tooth for a Tooth, Can Leave You Blind and Toothless
Has the lack of forgiveness for past decisions or perceived wrongs in your organization impeded your ability to move forward in change? Discover why forgiveness has everything to do with you and very little to do with the person who has hurt you. Based on Patti's book, Untying the 'Nots' of Change Before You're Fit to be Tied .
Click here for the entire article.

The 5 Most Important (& Most Valuable) Things You Will Miss Out On When You Refuse to Change
People tend to focus on what they have lost because of work change. Discover what valuable and important things you will miss out on when you refuse to change.
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Whining with Purpose
Not all work changes are good or work as they were conceived. Team members must be honest with the leaders of change if the change is not working properly. Our natural tendency is to "whine" about these changes. Learn how to "whine with purpose" by developing your ability to give constructive feedback to change leaders. Based on Patti's book, Untying the 'Nots' of Change Before You're Fit to be Tied .
Click here for the entire article.

The Customer Doesn't Always Ring Twice: Making Seamless Changes to Keep Customers Loyal
With change, often comes internal chaos and resistance. As a result, the customer may experience confusion and disruption in service and/or product delivery. Learn specific strategies to keep your customers coming back despite internal organizational changes.
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The Taming of the Critic
When it comes to criticism, most people think it's more blessed to give criticism than to receive it. Learn some effective techniques to handle critical situations. Based on Patti's book, Giving and Receiving Feedback .
Click here for the entire article.

Ten Tips to Improve the Effectiveness of Your Meetings
This article offers 3 meeting guidelines and ten tips to improve the efficiency and effectiveness of your meetings.
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Finding Balance in an Unbalanced World
How can we become maintain balance when there is less time to do all the things that are demanded of us? Discover ideas that can help you to balance your work and family responsibilities.
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Managing Upward: Creating Working Partnerships
Learn to manage yourself in ways to better manage those above you. Based on Patti's book, Managing Upward: Strategies for Succeeding with Your Boss .
Click here for the entire article.

Win Your Audience Over From the Start
Learn the secret for how to develop a dynamite opening to your next presentation and win your audience over from the start.
Click here for the entire article.

Avoiding the Gender Fender Benders
If you're not prepared for the hazards while on the interpersonal road of life, you may find yourself in a wreck. Understanding the differences between men and women will help you avoid slippery conditions and poor visibility. Gain enlightening, career-building knowledge which will help prevent you from sustaining a gender fender bender.
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Make a Powerful First Impression Every Time
You never get a second chance to make a good first impression. In this article, you will learn the 12 x 12 x 12 rule for making good first impressions and how to network.
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The 3 Rs of Business Success: Rapport, Repeat, and Referral
It is no longer enough to have technical knowledge of your products and services, most people buy as a result of "relationship selling". Are you confident of your ability to build rapport within minutes of meeting your prospective clients? Are you able to keep clients and get referral business or are you constantly making cold calls? If you can't answer "yes" to both of these questions, you'll want to read this article.
Click here for the entire article.

The Critic's Corner Shouldn't be Lonely
Criticism is one thing most people think is more blessed to give than to receive. Strengthen your personal relationships, feel less stressed, and learn how to work through daily conflict situations using straight-forward skills based on Patti's best-selling book, Giving and Receiving Feedback.
Click here for the entire article.

Powerful Communication Skills that Get Results! 
Powerful Communication Skills that Get Results - For most of us, success in our life depends heavily on how well -- or how poorly -- we communicate with others. Learn how to establish productive relationships and work effectively with others. Discover a cutting edge communication technique that will help you build a climate of trust and cooperation in which people will be happy to work with you and for you.
Click here for the entire article.

Ten Tips for Taking Criticism
Ten quick tips that will help you handle criticism more effectively. Based on Patti's best-selling book, Giving and Receiving Feedback.
Click here for the entire article.

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© Copyright 1999 The CHANGE AGENT. All articles belong to Patti Hathaway, but you are free to reprint or repost them providing that you note Patti's copyright, leave the article unaltered, and include Patti's phone number (800) 339-0973 and email address (patti@thechangeagent.com). On websites, adding the URL and the navigation button at right to point to this web site (http://www.thechangeagent.com) would be appreciated. In any other case, you need permission to re-use this material. Contact: Patti Hathaway, CSP, 1016 Woodglen Road, Westerville, Ohio 43081. Phone: (614) 523-3633 Toll Free: (800) 339-0973 Fax: (614) 523-3515. Comments about this site? Please send mail to Patti Hathaway.