Audio

You’ve enjoyed Patti’s articles and free information, now you can hear Patti “live”! Play the audio or click the link to download it.

Audio Excerpts from Change Management Programs

 

Here’s a 2015 interview with Tom Evans (29 minutes) on Patti’s new eLearning program Living Powerfully During Nonstop Change: The Zone Interview

“Patti’s Unique Approach to Change” (7.40 minutes)


“Are You Sitting Down?” (2:50 minutes)


“Mourning the Past” (2.58 minutes)


“Job Security Fears” (4.30 minutes)


“Our Natural Reactions to Change” (13.35 minutes)


“Radio Interview on Forgiveness” (part 1) (7.18 minutes)


“Radio Interview on Forgiveness” (part 2) (9.12 minutes)

 

Audio Excerpts from Customer Service and Communication Programs:

 

“Patti’s Unique Approach to Customer Service” (7.49 Minutes)


“Customers Reflect Your Attitude” (2.35 minutes)


“Typical Reactions to Complaints and Criticism” (5.50 Minutes)


“Fog, Don’t Flog Your Critics” (9.51Minutes)


“The Problem with Information Assumption” (5.46 minutes)


You have been consistently one of our highest rated presenters for 25 years. We can always count on excellent ratings and evaluations which is why we continue to invite you back every year to speak on change, customer service, or communication skills. Thanks for being easy to work with and for consistently providing outstanding, practical content in an entertaining and interactive manner for our affiliate members. Weatherhead School of Management

Weatherhead School of Management





Join Patti on Social Media!


Get Blog Updates