Testimonials: Change Management | Customer Loyalty | Leadership | Communication Skills

Client Testimonials

Customer Loyalty Programs

As a result of your work with us, we have made a steadfast commitment to make superior customer service a competitive advantage for our bank. And to date, the results of your program have been remarkable:

• Customer complaint letters have declined 90%;
• Customer compliment letters have increased nearly 50%;
• Regulatory complaints are at an all-time low for our region.

We could not have done this without you. I cannot tell you how many people have thanked our executives for bringing this program to Western Michigan. That is amazing considering that this program was “mandatory attendance” – our staff’s excitement about the program is truly a reflection of your talent and ability to hold the attention of a “captive” audience!

Fifth Third Bank

You were selected after previewing 12 other national speakers because of your humorous style and ability to motivate and inspire your audience. Nationwiders were not disappointed. Participants said that you were “the best speaker we have heard on customer service…an educational piece camouflaged by comedy”. You are a consummate professional!

Nationwide

We received great response from the 1000 associates who attended your Customer Loyalty training. The training was informative, interactive, customized, and valued. The time you spend learning about our company was evident and appreciated and made for a thoughtful and wonderful program.

The Columbus Dispatch

Thank you for the excellent job you have done in developing and conducting training programs for us the last 5 years. You have always done an exceptional job of learning about our business needs. We have seen very tangible results of your work with our team.

AAA Ohio Motorists Association

It was a pleasure to have you back to Westfield. Your presentation on improving service was both inspirational and educational. Everyone was particularly impressed with your preparation. We can highly recommend you as an excellent presenter who will bring value and motivation to a meeting. We received a lot of bang for the buck.

Westfield Companies

We feel confident the evaluations turned in to us represent that you are by far one of the best speakers we have every had the pleasure of working with. Here are some comments ‘Best speaker ever!’ ‘This information is very useable.’ ‘Enjoyable – gave me many ideas on becoming a more positive leader.’ ‘Excellent speaker’ – ‘Bring her back!’

Salem Community Hospital

The real test of any presentation is how people incorporate it into their lives and their jobs. It is now 3 months later, and I’m still getting people who mention your presentation. Your four hour presentation seems to have hit a nerve with our staff and they have adopted many of the characteristics that enable them to provide superior customer service – exactly what we had hoped for!

Sinclair Community College

It continues to be a pleasure working with you and having you present to our hospital employees. Your presentations are strong, professional and very captivating to all in attendance. The 1,086 evaluations are excellent, with those attending gaining much from your presentation. Your experience and presentation effectiveness is powerful, meaningful, and very timely. Your unique perspective and strong passion for customer loyalty is extremely motivating.

St. Luke’s Hospital

On behalf of the planning & support team for our recent sales rally, I want to thank you for your significant contribution. Your ability to speak to the participants with a unifying message that they could all relate to was refreshing. Your candor and inclusion of specific information made your comments all that more compelling. Your comments were right on the money.

National City Bank

 

Testimonials: Change Management | Customer Loyalty | Leadership | Communication Skills