"What we haven't been given up front is the tools to deal with the change happening in our lives. Now we have some of those tools. In addition, we can never hear enough that 'we make it happen' and that we do have choices."

- Professors at Ohio University

Click here for some Fast Facts

About Our Change Experts -- Patti Hathaway, CEO

Click here to view Patti's 15 minute preview video online!

Real Audio Excerpt:
"Radio Interview on Forgiveness" (part 1) (0.39 minutes)
"Radio Interview on Forgiveness" (part 2) (7.18 minutes)
"Radio Interview on Forgiveness" (part 3) (9.12 minutes)

Patti Hathaway is a successful author, professional speaker, and entrepreneur.

Her books have sold more than 100,000 copies worldwide and have been translated into six languages. Giving and Receiving Feedback: Practical Guidelines for Better Life Management (Crisp Publications, 1990, revised 1998) has been used by more than 400 of the Fortune 500 organizations. She is the co-author, along with Susan Schubert, of Managing Upward: Strategies for Succeeding with Your Boss (Crisp Publications, 1992). Patti has also authored a series of books for banks entitled, Banking Secrets for Customer Loyalty (2002 and 2005). Her most recent book, Secrets to Unleashing Employee Greatness: The Step-by-Step System to Maximize Every Employee’s Performance (2005), is based on her work with thousands of leaders over the last 18 years.

Patti is one of fewer than 200 women worldwide to earn the coveted Certified Speaking Professional (CSP) designation from the National Speakers Association. An active, dynamic presenter, she speaks to thousands of people every year.

She began her speaking, writing, and consulting business full-time in 1987. Known as The CHANGE AGENT , she specializes in working with organizations that want to make change work and with people who want to move forward in change. She has published numerous articles on the topic of change and communication, and currently publishes an on-line newsletter for her clients on her web site.

Patti, who lives in the Columbus, Ohio suburb of Westerville, received her Bachelor of Arts degree from Calvin College in 1982 and her Masters degree from The Ohio State University. It is her desire as a speaker and an author to change people's perspective to produce positive results through the use of clear, easy-to-grasp ideas, compelling personal stories delivered with word pictures and a strong sense of humor. Her books are the culmination of her experiences, insights and business savvy gained from having assisted thousands of people and organizations over the past 18 years.

The Media Values Our Expertise:

A sampling of publications where we have provided solutions:

“Are You Delegating So It Sticks?” Harvard Management Review, July 2004.

“Subconscious Selling: Connect with Customers Where They Make Buying and Staying Decisions,” Professional Insurance Agents, July-August 2004.

“Executive Life: Cutting Meetings Down to Size,” New York Times, January 11, 2004.

“Human Resources: Better Training,” Credit Union Management, September 2004.

“Taming the Giant: Smart Steps to Getting Noticed by Your Boss,” Canadian Business, November 24 – December 2003.

“Do Your Reps Deliver Red-Nosed Service?” The Effective Customer Service Manager, December 2002.

“Getting Up from Down: How to Help Your Staff Live After Layoffs,” American Way (American Airlines) June 1, 2002.

Suggested Questions for Patti Hathaway, author of Untying the 'Nots' of Change Before You're Fit to be Tied

1. Patti - can't "change" just be a cover for management to "change" it's mind without a plan? For corporations to fatten profits off the backs of workers whom they keep in the dark?

2. Why is everyone so sick of change today?

3. Why do you think telling employees that "change is good" is the kiss of death in most change situations, yet it is the most common message they hear?

4. You've been quoted as saying, "You can choose to become a change agent or a change victim." Is change really a choice? Aren't we naturally victims because most of us don't have control over the changes at work?

5. Why is the average person bound and determined NOT to change and what is their typical reaction to change at work?

6. You believe that the little changes people have to make at work can ruin their life, why is that?

7. In your book, you talk about "whining and dining" as a reaction to work change. Tell us how becoming a nagging whiner can be very positive and profitable.

8. One of your chapters is on forgiveness, how is that related to work and change?

9. What do you think are the most valuable and important things people miss out on when they refuse to change?

10. I'm sure there are managers who would be interested in your views on mergers. What are some mistakes made in mergers and how can leaders avoid them?

11. What are some of the practical things people can do to deal with the stress that comes with change?

12. How is your book different than the popular book, Who Moved My Cheese? Why do people need a book like yours?

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© Copyright 1999 The CHANGE AGENT. All articles belong to Patti Hathaway, but you are free to reprint or repost them providing that you note Patti's copyright, leave the article unaltered, and include Patti's phone number (800) 339-0973 and email address (patti@thechangeagent.com). On websites, adding the URL and the navigation button at right to point to this web site (http://www.thechangeagent.com) would be appreciated. In any other case, you need permission to re-use this material. Contact: Patti Hathaway, CSP, 1016 Woodglen Road, Westerville, Ohio 43081. Phone: (614) 523-3633 Toll Free: (800) 339-0973 Fax: (614) 523-3515. Comments about this site? Please send mail to Patti Hathaway.