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Volume 11 Issue 2

Friends DO Make a Difference...

Did you know that not having close friends can be as detrimental to your health as smoking or carrying extra weight? This month's newsletter explores why friends are critically important to our mental and physical health and how they can help us deal with the stress of life.

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Volume 11 Issue 1

What's your Sense of Humor Inventory?

To face the frustrations of dealing with constant change and
cranky customers, we must develop the light approach to life.
Take a Sense of Humor Inventory and find out if your humor
needs some work. Discover six strategies to get your laugh
mechanism in order. A fun way to start out 2002!

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Volume 10 Issue 4

Do you know which food is second only to pure oxygen for dissipating stress?

Discover several foods to avoid eating because they will increase your stress levels.

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Volume 10 Issue 3

Do you know the secret to making your body 15 to 20 years more youthful? Discover an additional strategy which one researcher found positively affects stress hormones which can lead you to lower your blood pressure and give you a more relaxed heart rate and respiration. Learn the results of our recent Customer Service Survey.
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Volume 10 Issue 2

Do you know why you wake up tired somedays? Are you making the most of your day by making the most of the first 15 minutes you are awake? Learn several new stress management strategies to help you deal with work change and unruly customers in this issue.
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Volume 10 Issue 1

Do you know what seamless changes to make to keep your customers loyal? The rapidly changing workplace demands a new level of adaptability on the part of its workers. Old ways of doing things do not work in this changing world.
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Volume 9 Issue 3

Do you want to feel good and powerful while going through change at work? Then learn how to consistently take action on the things you can control. Discover in this issue how to put on a Game Face rather than feeling helpless and hopeless.
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Volume 9 Issue 2

Have you ever wanted to change someone's attitude or behavior? Even though we may not be able to change someone else, we can decide on how we choose to influence them. In this issue, read about the strategies and techniques you can use to influence people.
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Volume 9 Issue 1

Do you sometimes find you are at the end of your rope when it comes to organizational change? Then, let go! In this newsletter issue you will learn what to do with all the things you do not have control over in your change situation.
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Volume 8 Issue 2

"An Eye for an Eye and a Tooth for a Tooth, Can Leave You Blind and Toothless". Has the lack of forgiveness for past decisions or perceived wrongs in your organization impeded your ability to move forward in change? If so, this article is for you. Discover why forgiveness has everything to do with you and very little to do with the person who has hurt you.
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Real Audio Excerpt:
"Radio Interview on Forgiveness" (part 1) (0.39 minutes)
"Radio Interview on Forgiveness" (part 2) (7.18 minutes)
"Radio Interview on Forgiveness" (part 3) (9.12 minutes)

Volume 8 Issue 1

Part 2 Resistance Cycle in Change. Discover what happens during the final two phases in the Cycle of Resistance. Learn the keys to healing the pain of resistance and how to make a commitment to new growth.
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Volume 7 Issue 1

The Resistance Cycle in Change. Discover the four phases of resistance that people go through when enduring change. Learn the typical ways people react to change and how it impacts them personally.
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Real Audio Excerpts:

"Mourning the Past" (2.58 minutes)
"Our Natural Reactions to Change" (13.35 minutes)

Volume 6 Issue 2

Winning Thru Whining! Your organization's greatest enemy is NOT in the marketplace. Just because you're not hearing employee whining doesn't mean resistance to change isn't paralyzing your organization.
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Real Audio Excerpt:
"Job Security Fears" (4.30 minutes)

Volume 6 Issue 1

Focus To The Future. Profit from firsthand information about the changing workplace which will give you an ideas of what's to come. Discover the latest researched-based trends so you can focus to the future.
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Volume 4 Issue 4

Volume 4 Issue 3

Volume 4 Issue 2

Dealing with Difficult People. When it comes to criticism, most people think it is more blessed to give criticism than to receive it, particularly if the criticism comes from a difficult person. Capitalize on three techniques you can use when dealing with critics.
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Real Audio Excerpt:
"Typical Reactions to Complaints and Criticism" (5.50 minutes)
"Fog, Don't Flog Your Critics" (9.51 minutes)
"The Problem with Information Assumption" (5.46 minutes)