The Change Agent

Do you want…

  • employees to have skills to not just survive but thrive in nonstop change?
  • leaders who engage employees and unleash and maximize their greatness?
  • people who are inspired to provide exceptional customer service?
  • better communication and collaboration among your staff?

 

Patti Hathaway is known as The CHANGE AGENT. As a bestselling author of five books, a Certified Speaking Professional, and business advisor and coach, she has helped tens of thousands of people learn to thrive, not just survive, in the challenges of nonstop change. Her seminars on change have been called “life changing” and “provocative and hard-hitting,” with participants saying, “don’t miss this program if you are struggling with change,” “you have changed my life,” and “thank you for a message I needed to hear but didn’t want to.”

In her speaking, Patti shares her own and others’ personal struggles and triumphs while teaching you achievable solutions she’s refined over 25 years of service and research. Her books have been translated into 6 languages and have collectively sold over 100,000 copies. Her expertise has been featured in the New York Times, Harvard Management Update, Entrepreneur Magazine, Sales and Marketing Excellence, American Way, Canadian Business, and numerous industry-specific journals.

 

You’ll discover that Patti is a…

A few of Patti’s Clients:

a-few-clients



As a result of your work with us, we have made a steadfast commitment to make superior customer service a competitive advantage for our bank. And to date, the results of your program have been remarkable: • Customer complaint letters have declined 90%; • Customer compliment letters have increased nearly 50%; • Regulatory complaints are at an all-time low for our region. We could not have done this without you. I cannot tell you how many people have thanked our executives for bringing this program to Western Michigan. That is amazing considering that this program was “mandatory attendance” – our staff’s excitement about the program is truly a reflection of your talent and ability to hold the attention of a “captive” audience!

Fifth Third Bank



Join Patti on Social Media!