Patient Experience Hub: Team Resources | eLearning | Links | Community

Patient Experience Hub

 

PEH-Introduction-Header

Welcome to my Patient Experience Hub! I’m so excited that you are taking my Enrich Your Job and Boost HCAHPS Scores eLearning program. If you’d like to view the free Program Preview of 3 lessons, click here: Avanoo

You will find several resources on this page:

  • Links to all 30 Research & Team Resources pdfs. Each pdf contains the Enrich Your Job and Boost HCAHPS Scores lesson’s research resources and a Team Huddle Question for you to discuss as a team.
  • If your hospital or healthcare system wants to earn CME or CE accredidation for this HCAHPS eLearning program, ask about Patti’s CME Addendum HCAHPS Research List. Patti has done all the work for you. Please contact her for a word document that contains all the documentation (except for your hospital-specific needs data) needed for a CME accreditation application for this program as well as Patti’s Living Powerfully During Nonstop Change eLearning program.
  • Helpful Links to videos and other resources that you might find useful in improving your Patient Experience and HCAHPS Scores. A Community Page where you can share stories of how you applied what you took away from the eLearning.

Please contact me if you have ideas you would like me to address in future eLearning programs. I’m also interested in your stories (positive or negative) for future healthcare programs.

Contact-Me

Explore other parts of my website as I have many free articles, case studies, and learning resources available for you.

 

 

Patient Experience Hub: Team Resources | eLearning | Links | Community


You have been consistently one of our highest rated presenters for 25 years. We can always count on excellent ratings and evaluations which is why we continue to invite you back every year to speak on change, customer service, or communication skills. Thanks for being easy to work with and for consistently providing outstanding, practical content in an entertaining and interactive manner for our affiliate members. Weatherhead School of Management

Weatherhead School of Management





Join Patti on Social Media!