Audio

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Audio Excerpts from Change Management Programs

 

Here’s a 2015 interview with Tom Evans (29 minutes) on Patti’s new eLearning program Living Powerfully During Nonstop Change: The Zone Interview

“Patti’s Unique Approach to Change” (7.40 minutes)


“Are You Sitting Down?” (2:50 minutes)


“Mourning the Past” (2.58 minutes)


“Job Security Fears” (4.30 minutes)


“Our Natural Reactions to Change” (13.35 minutes)


“Radio Interview on Forgiveness” (part 1) (7.18 minutes)


“Radio Interview on Forgiveness” (part 2) (9.12 minutes)

 

Audio Excerpts from Customer Service and Communication Programs:

 

“Patti’s Unique Approach to Customer Service” (7.49 Minutes)


“Customers Reflect Your Attitude” (2.35 minutes)


“Typical Reactions to Complaints and Criticism” (5.50 Minutes)


“Fog, Don’t Flog Your Critics” (9.51Minutes)


“The Problem with Information Assumption” (5.46 minutes)


Our employees are still talking about your program! You gave them resources to deal with the difficult task ahead. As a fellow train, it was a joy to watch you work. My son always says, “...but nothing is perfect, Daddy.” He didn’t see your presentation. I thought your pacing, you ability to speak their language, all were excellent.

The CableSystem





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