Audio

You’ve enjoyed Patti’s articles and free information, now you can hear Patti “live”! Play the audio or click the link to download it.

Audio Excerpts from Change Management Programs

 

Here’s a 2015 interview with Tom Evans (29 minutes) on Patti’s new eLearning program Living Powerfully During Nonstop Change: The Zone Interview

“Patti’s Unique Approach to Change” (7.40 minutes)


“Are You Sitting Down?” (2:50 minutes)


“Mourning the Past” (2.58 minutes)


“Job Security Fears” (4.30 minutes)


“Our Natural Reactions to Change” (13.35 minutes)


“Radio Interview on Forgiveness” (part 1) (7.18 minutes)


“Radio Interview on Forgiveness” (part 2) (9.12 minutes)

 

Audio Excerpts from Customer Service and Communication Programs:

 

“Patti’s Unique Approach to Customer Service” (7.49 Minutes)


“Customers Reflect Your Attitude” (2.35 minutes)


“Typical Reactions to Complaints and Criticism” (5.50 Minutes)


“Fog, Don’t Flog Your Critics” (9.51Minutes)


“The Problem with Information Assumption” (5.46 minutes)


You did an excellent job at our breakfast meeting for the Human Resources Association of Central Ohio. It was one of the best meetings this year! Your ratings were superior especially considering the fact that our members tend to be difficult to impress as they hear a lot of speakers in their line of work. On a scale of 1 to 5 (5 being “excellent”), our members gave you a 4.9 on your delivery!

Human Resources Association of Central Ohio





Join Patti on Social Media!