Audio

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Audio Excerpts from Change Management Programs

 

Here’s a 2015 interview with Tom Evans (29 minutes) on Patti’s new eLearning program Living Powerfully During Nonstop Change: The Zone Interview

“Patti’s Unique Approach to Change” (7.40 minutes)


“Are You Sitting Down?” (2:50 minutes)


“Mourning the Past” (2.58 minutes)


“Job Security Fears” (4.30 minutes)


“Our Natural Reactions to Change” (13.35 minutes)


“Radio Interview on Forgiveness” (part 1) (7.18 minutes)


“Radio Interview on Forgiveness” (part 2) (9.12 minutes)

 

Audio Excerpts from Customer Service and Communication Programs:

 

“Patti’s Unique Approach to Customer Service” (7.49 Minutes)


“Customers Reflect Your Attitude” (2.35 minutes)


“Typical Reactions to Complaints and Criticism” (5.50 Minutes)


“Fog, Don’t Flog Your Critics” (9.51Minutes)


“The Problem with Information Assumption” (5.46 minutes)


Your workbook is one of the finest workbooks I have seen in 15 years of taking classes at DFAS. Super instructor! Subject matter well-covered and well delivered.

Defense Finance and Accounting Service
Department of Defense





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