Click here to go to Patti’s YouTube channel.
“Radio Interview on Forgiveness” (part 1) (7.18 minutes)
“Radio Interview on Forgiveness” (part 2) (9.12 minutes)
Patti Hathaway is a successful author, professional speaker, coach, and entrepreneur.
Her books have collectively sold more than 100,000 copies worldwide and have been translated into six languages. Feedback Skills for Leaders, Crisp Publications, 1990, revised 1998, 2005) has been used by more than 400 of the Fortune 500 organizations. She is the co-author, along with Susan Schubert, of Managing Upward: Strategies for Succeeding with Your Boss (Crisp Publications, 1992). Untying the ‘Nots’ of Nonstop Change Before You’re Fit to be Tied (Destination Publications, 2000, rev 2014). Patti has also authored a series of books for banks entitled, Banking Secrets for Customer Loyalty (2002 and 2005). Her most recent book, Secrets to Unleashing Employee Greatness: The Step-by-Step System to Maximize Every Employee’s Performance (2005), is based on her work with thousands of leaders over the last 25 years. She is a highly-acclaimed author of eLearning programs with Avanoo.
Patti is one of 12% of professional speakers worldwide to earn the coveted Certified Speaking Professional (CSP) designation from the National Speakers Association. An active, dynamic presenter, she speaks to thousands of people every year.
She began her speaking, writing, and consulting business full-time in 1987. Known as The CHANGE AGENT, she specializes in working with organizations that want to make change work and with people who want to move forward in change. She has published numerous articles on the topic of change and communication, and currently publishes an on-line newsletter/blog for her clients on her web site.
Patti, who lives in the Central Ohio area, received her Bachelor of Arts degree from Calvin College in 1982 and her Masters degree in Education from The Ohio State University. It is her desire as a speaker and an author to change people’s perspective to produce positive results through the use of clear, easy-to-grasp ideas, compelling personal stories delivered with word pictures and a strong sense of humor. Her books are the culmination of her experiences, insights and business savvy gained from having assisted thousands of people and organizations over the past 25 years.
A sampling of publications where Patti provided solutions:
“You Can Never Communicate Enough,” Strategies, September 2005.
“Get Your New Managers Moving,” Harvard Management Update, June 2004.
“Are You Delegating So It Sticks?” Harvard Management Update, July 2004.
“Subconscious Selling: Connect with Customers Where They Make Buying and Staying Decisions,” Professional Insurance Agents, July-August 2004.
“Executive Life: Cutting Meetings Down to Size,” New York Times, January 11, 2004.
“Human Resources: Better Training,” Credit Union Management, September 2004.
“Taming the Giant: Smart Steps to Getting Noticed by Your Boss,” Canadian Business, November 24 – December 2003.
“Do Your Reps Deliver Red-Nosed Service?” The Effective Customer Service Manager, December 2002.
“Get Motivated: Turn the Whine into the Bottom Line,” Professional Insurance Agents, September 2002.
“Getting Up from Down: How to Help Your Staff Live After Layoffs,” American Way (American Airlines) June 1, 2002.
“Mirroring Techniques: Imitation is the sincerest form of service”, The Effective Customer Service Manager, May 2002.
“Adapting to Change,” Sales and Marketing Excellence, July 2001.
“Finding Balance,” Personal Excellence, July 2001.
“Whining with Purpose,” Personal Excellence, July 1998.
“Turn Whine into the Bottom Line!” OPRA Agenda, March 1998.
“What? More Change?” Ohio Society of Association Executives, September 1996.
“Receiving and Giving Criticism”, Personal Excellence, May 1996.
“Building Business by Building Better Relationships,” Sales Executive Club Newsbrief, September 1994.
“Making Time: How Tracking the Hours Yields Hidden Benefits,” Success, April 1990.
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