Dealing with Difficult People. When it comes to criticism, most people think it is more blessed to give criticism than to receive it, particularly if the criticism comes from a difficult person. Capitalize on three techniques you can use when dealing with critics.
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Audio Excerpts:
“Typical Reactions to Complaints and Criticism” (5.50 minutes)
“Fog, Don’t Flog Your Critics” (9.51 minutes)
“The Problem with Information Assumption” (5.46 minutes)
You have been rated consistently “11" or “12" on a 12 point scale over the last few months of delivering programs to our management team on dealing with change. Our managers can be a tough group because many of them have been with USS/KOBE Steel for over 25 years and can be cynical when it comes to training. Our managers particularly value the practical applications and techniques they can go back and use immediately...We look forward to a long and continuing relationship with you.
USS/KOBE Steel Company
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