Dealing with Difficult People. When it comes to criticism, most people think it is more blessed to give criticism than to receive it, particularly if the criticism comes from a difficult person. Capitalize on three techniques you can use when dealing with critics.
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Audio Excerpts:
“Typical Reactions to Complaints and Criticism” (5.50 minutes)
“Fog, Don’t Flog Your Critics” (9.51 minutes)
“The Problem with Information Assumption” (5.46 minutes)
Thank you for the excellent change workshop you customized for our group. We have never had a speaker customize a program to the extent that you did for our group. We are still receiving compliments for the insightful, captivating presentation. You have created several “change agents” in our group!
White Castle
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