The Change Agent Blog:

Change Agent Briefing V4 Issue 2

dealing

Dealing with Difficult People. When it comes to criticism, most people think it is more blessed to give criticism than to receive it, particularly if the criticism comes from a difficult person. Capitalize on three techniques you can use when dealing with critics.

Download issue in Acrobat Portable Document Format (.PDF)

Audio Excerpts:

Typical Reactions to Complaints and Criticism” (5.50 minutes)

 

Fog, Don’t Flog Your Critics” (9.51 minutes)

 

The Problem with Information Assumption” (5.46 minutes)

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We feel confident the evaluations turned in to us represent that you are by far one of the best speakers we have every had the pleasure of working with. Here are some comments 'Best speaker ever!' 'This information is very useable.' 'Enjoyable – gave me many ideas on becoming a more positive leader.' 'Excellent speaker' – 'Bring her back!'

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