The Change Agent Blog:

Change Agent Briefing V4 Issue 2

dealing

Dealing with Difficult People. When it comes to criticism, most people think it is more blessed to give criticism than to receive it, particularly if the criticism comes from a difficult person. Capitalize on three techniques you can use when dealing with critics.

Download issue in Acrobat Portable Document Format (.PDF)

Audio Excerpts:

Typical Reactions to Complaints and Criticism” (5.50 minutes)

 

Fog, Don’t Flog Your Critics” (9.51 minutes)

 

The Problem with Information Assumption” (5.46 minutes)

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Thank you for the excellent keynote you delivered. It was very well received by our leadership team. Your keynote was perfectly tailored for the change that is upon us and you captivated the audience with your balanced combination of humor, life experiences, analogies and hard-hitting facts.

Accenture




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