Dealing with Difficult People. When it comes to criticism, most people think it is more blessed to give criticism than to receive it, particularly if the criticism comes from a difficult person. Capitalize on three techniques you can use when dealing with critics.
Download issue in Acrobat Portable Document Format (.PDF)
Audio Excerpts:
“Typical Reactions to Complaints and Criticism” (5.50 minutes)
“Fog, Don’t Flog Your Critics” (9.51 minutes)
“The Problem with Information Assumption” (5.46 minutes)
I have had the privilege to hire you three times and as always I think you are truly “one in a million”. There is never a dull moment during your programs, nor had there ever been a negative comment in regards to your presentation. I look forward to working with you again...
Aultman Hospital Physician Relations
© 2025. All rights reserved.