Dealing with Difficult People. When it comes to criticism, most people think it is more blessed to give criticism than to receive it, particularly if the criticism comes from a difficult person. Capitalize on three techniques you can use when dealing with critics.
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Audio Excerpts:
“Typical Reactions to Complaints and Criticism” (5.50 minutes)
“Fog, Don’t Flog Your Critics” (9.51 minutes)
“The Problem with Information Assumption” (5.46 minutes)
Thanks again for participating in the Bank Leadership program last week. For the fourth year in a row, your evaluations and ratings were some of the highest we received. Your rating (on a scale of 1 being low to 5 being high) as an instructor was 4.95, your presentation methods were 4.8 and your content was 4.9. You can’t get much better than that. We especially appreciate counting on you being our last presenter in our year-long institute. The last day is the toughest slot to fill since our participants are anxious about their project presentations the following day. Yet, you continue to receive great ratings and comments.
Ohio Bankers League
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