Dealing with Difficult People. When it comes to criticism, most people think it is more blessed to give criticism than to receive it, particularly if the criticism comes from a difficult person. Capitalize on three techniques you can use when dealing with critics.
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Audio Excerpts:
“Typical Reactions to Complaints and Criticism” (5.50 minutes)
“Fog, Don’t Flog Your Critics” (9.51 minutes)
“The Problem with Information Assumption” (5.46 minutes)
You have a wonderful ability to teach with encouragement and humor and there is an impressive amount of thought-provoking material in your presentation. When I have you as a speaker, I never have to worry about the quality of your program or delivery – it is a joy to work with you.
Ohio University College of Osteopathic Medicine
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