Dealing with Difficult People. When it comes to criticism, most people think it is more blessed to give criticism than to receive it, particularly if the criticism comes from a difficult person. Capitalize on three techniques you can use when dealing with critics.
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Audio Excerpts:
“Typical Reactions to Complaints and Criticism” (5.50 minutes)
“Fog, Don’t Flog Your Critics” (9.51 minutes)
“The Problem with Information Assumption” (5.46 minutes)
Your customized program provided us with the tools necessary to help us put change into perspective and to look to the future with renewed energy and optimism. Since your presentation, our group has experienced very little turnover. This is a true testament to the effects of your insights.
Cendant
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