Dealing with Difficult People. When it comes to criticism, most people think it is more blessed to give criticism than to receive it, particularly if the criticism comes from a difficult person. Capitalize on three techniques you can use when dealing with critics.
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Audio Excerpts:
“Typical Reactions to Complaints and Criticism” (5.50 minutes)
“Fog, Don’t Flog Your Critics” (9.51 minutes)
“The Problem with Information Assumption” (5.46 minutes)
It is difficult to provide quality for a discerning audience. Your seminar and luncheon presentation was extremely well-received and exceeded attendees’ expectations. You knew your audience and addressed problems they had and gave them possible solutions that they could implement.
Ohio Society of Association Executives
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