The Change Agent Blog:

Change Agent Briefing V4 Issue 4

morechange

What? More Change?? Strengthen your ability to deal with change by learning how to avoid the basic mistakes that employees make when trying to survive organizational change.

Download issue in Acrobat Portable Document Format (.PDF)

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As a result of your work with us, we have made a steadfast commitment to make superior customer service a competitive advantage for our bank. And to date, the results of your program have been remarkable: • Customer complaint letters have declined 90%; • Customer compliment letters have increased nearly 50%; • Regulatory complaints are at an all-time low for our region. We could not have done this without you. I cannot tell you how many people have thanked our executives for bringing this program to Western Michigan. That is amazing considering that this program was “mandatory attendance” – our staff’s excitement about the program is truly a reflection of your talent and ability to hold the attention of a “captive” audience!

Fifth Third Bank





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