It’s the first day of school here. I remember with such fondness the excitement of those first days when our boys were in school. We made them stand on our front porch so we could take the annual picture and compare it to how much they grew from the last year. Here’s one of my favorite pictures of our youngest son Drew as he anticipated his start in Kindergarten. How those years flew by without us noticing . . .now our boys are both college seniors.
It seems like nothing changes when you are in the midst of living. Only when you step back, do you see how much has really changed. The same is true where we work. We often forget to consider the impact of our organization’s changes on our customers. So here are some tips to help you manage your customers through your organization’s changes:
Taken from my tips booklet: 93 Tips for Managing Change
Please check out the 42 new articles I added to my website in the pdf format. Feel free to use these articles in your organization (just give me credit please).
Make it a great week!
My company recently merged with another large financial institution...As I reviewed the many programs on managing change, I found that most took a “change is good” and “get on board or get out” approach. With an eye toward a tight workforce and wanting to minimize turnover and maximize the strengths of the existing employee base, I knew that this approach would not work with our organization. Patti Hathaway is refreshingly direct and supportive of the human side of the merger and challenged people to handle the change because of the benefit it would bring to them. She tailored the program to our company and was both direct and insightful with her presentation. Patti is an excellent speaker and clearly enjoys working with a challenging audience.
Bank One Corporation
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