The Change Agent Blog:

I Need Your Help Please! Plus, exciting updates…

I am excited about 2015! There are many new things are happening at The CHANGE AGENT! Before I tell you about my update, I do need your help.

I am developing a Patient Service book and eLearning program for hospitals and healthcare workers. I want to use stories that are based on actual patient experiences. I am looking for terrific examples as well as terrible examples of patient service. Would you be willing to share your story (or a story of a family member) with me for possible inclusion in my book and/or eLearning program? Names will be changed so confidentiality is assured.

What’s in it for you? If I select your story/example, I will send you an autographed copy of my book (as a token of my appreciation). Thank you in advance for your help to improve patient experiences through your story! Please feel free to share the web survey link with others who may have a story to share. Survey Deadline date: February 28, 2015. Here’s the link.

YouTubeFreebies: I have a new YouTube channel with 26 clips from my two-hour Untying the ‘Nots’ of Nonstop Change program. Many people have asked when I’m going to do a video so now you have it. Look under “Video” tab on the Resources page. Also on the resource page are many new free articles for you to download or use in your employee e-zine (as long as you give me credit). Here’s the link to my video clips.

Revised Book: I’m really excited about my revised change book! I updated all the research UntyingKnotsRevisedCover bluestatistics and added two new chapters – one on “Don’t Let This Define You” and the other chapter on “How to Stop Dining with the Whining”. It’s also now available as an e-book. I am now able to offer a customized version of my book for clients who order 100+ copies. Several clients took advantage of this opportunity last fall. Here’s the link to the book on amazon.com.

My Tips for this Month are in regards to mergers:

Merger Tip 1: Don’t change things immediately. Find out the key components that must be merged. Not everything needs to be integrated. Talk with your front line employees in both organizations. Listen and learn. Build on the merged organization’s strengths. Recognize that one solution may not fit both organizations.

Merger Tip 2: Determine what changes need to be made. Communicate and explain the changes to the entire organization. Announce what and when the changes will be implemented. Don’t make the announcement and implementation dates too far apart. Half the pain is in the anticipation of the change.

Have a great week!

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My company recently merged with another large financial institution...As I reviewed the many programs on managing change, I found that most took a “change is good” and “get on board or get out” approach. With an eye toward a tight workforce and wanting to minimize turnover and maximize the strengths of the existing employee base, I knew that this approach would not work with our organization. Patti Hathaway is refreshingly direct and supportive of the human side of the merger and challenged people to handle the change because of the benefit it would bring to them. She tailored the program to our company and was both direct and insightful with her presentation. Patti is an excellent speaker and clearly enjoys working with a challenging audience.

Bank One Corporation





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