Dealing with Difficult People. When it comes to criticism, most people think it is more blessed to give criticism than to receive it, particularly if the criticism comes from a difficult person. Capitalize on three techniques you can use when dealing with critics.
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Audio Excerpts:
“Typical Reactions to Complaints and Criticism” (5.50 minutes)
“Fog, Don’t Flog Your Critics” (9.51 minutes)
“The Problem with Information Assumption” (5.46 minutes)
On behalf of the planning & support team for our recent sales rally, I want to thank you for your significant contribution. Your ability to speak to the participants with a unifying message that they could all relate to was refreshing. Your candor and inclusion of specific information made your comments all that more compelling. Your comments were right on the money.
National City Bank
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