Dealing with Difficult People. When it comes to criticism, most people think it is more blessed to give criticism than to receive it, particularly if the criticism comes from a difficult person. Capitalize on three techniques you can use when dealing with critics.
Download issue in Acrobat Portable Document Format (.PDF)
Audio Excerpts:
“Typical Reactions to Complaints and Criticism” (5.50 minutes)
“Fog, Don’t Flog Your Critics” (9.51 minutes)
“The Problem with Information Assumption” (5.46 minutes)
Congratulations on the fantastic program you presented at our Mid-Management Conference. We are still getting comments from attendees about how much useable information they learned. Of all our outstanding speakers, you rated the highest. We certainly won’t hesitate to recommend you to other groups and can’t wait to have you back.
Ohio Credit League and Affiliates
© 2026. All rights reserved.