Dealing with Difficult People. When it comes to criticism, most people think it is more blessed to give criticism than to receive it, particularly if the criticism comes from a difficult person. Capitalize on three techniques you can use when dealing with critics.
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Audio Excerpts:
“Typical Reactions to Complaints and Criticism” (5.50 minutes)
“Fog, Don’t Flog Your Critics” (9.51 minutes)
“The Problem with Information Assumption” (5.46 minutes)
I am most pleased to recommend your presentation to any organization that needs an enthusiastic, interesting, and meaningful speaker! You stimulated the audience, encouraged their participation, and generated much thought and discussion among members of our group.
The Ohio Public Employee Labor Relations Association
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